Shipping Policy

Last updated: 26 July 2026

At Athena's Luxe Pawstry, we take great care in ensuring every order arrives in the best possible condition. Because our product range includes both fresh and dehydrated treats, our shipping options vary depending on the collection.

Crunch Collection (Dehydrated Products)

Our Crunch Collection is shelf-stable and can be safely shipped.

We currently offer shipping for Crunch Collection products Australia-wide.

Processing Time

Orders are typically packed and dispatched within 2–5 business days after payment has been received.

During new product launches, promotions or busy periods, processing times may be slightly longer.

Shipping

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Delivery time frames are estimates only and may vary depending on your location and the courier service.

Pawstry Collection (Fresh Products)

Our Pawstry Collection, including fresh treats, cakes, cheese mousses, quiches, tarts and other refrigerated products, is not available for shipping at this time.

To ensure these products remain fresh and safe for your furbaby, they are currently available only within Perth via local pickup or local delivery (where available).

We appreciate your understanding as we continue to grow and explore future shipping options for our fresh range.

Delivery Delays

While we do our best to dispatch orders promptly, Athena's Luxe Pawstry is not responsible for delays caused by:

• Courier or postal services

• Weather events

• Public holidays

• Natural disasters

• Circumstances beyond our reasonable control

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before completing your order.

Athena's Luxe Pawstry is not responsible for delays, additional shipping costs or lost parcels resulting from incorrect or incomplete information provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of the expected delivery date or delivery notification.

We will work with the courier to investigate the issue and do our best to assist in resolving it.

Contact Us

If you have any questions regarding shipping, please contact us:

Athena's Luxe Pawstry

📧 Email:  admin@athenasluxepawstry.com

Thank you for supporting Athena's Luxe Pawstry. We're committed to delivering wholesome, handcrafted treats that help pet parents celebrate life's special moments with their beloved furbabies.